Your Global IT Team. Remote, Onsite, Embedded
How modern IT teams scale without hiring. We run your helpdesk 24/7, dispatch engineers to site globally, and embed IT and software talent into your team — all backed by AI that makes our people faster and sharper.
Three services. One vendor. Global coverage.
Most clients blend our helpdesk, onsite engineers, and embedded talent into a single 12-month partnership, shaped to their environment, delivered under one contract.
IT Helpdesk & NOC
AI-powered support, 24/7, with optional NOC monitoring. Users get help via email, phone, your PSA, or on our AI-powered portal — get help now, or schedule a time that works. Our L1–L3 engineers handle tickets 24/7/365, customized to your workflows and SLAs.
- Real L1–L3 engineers on shift 24/7/365, AI-assisted
- AI triage — instant match to the best available engineer
- On-demand or scheduled support via our portal
- PSA/RMM integrations (ConnectWise, Datto, Halo)
- NOC monitoring and response for your infrastructure (optional)
- Live in 5 days
SLA Onsite Support
Engineers on site. Anywhere. Under SLA. Book our field engineers through our portal, across 30+ countries, under guaranteed SLA. Works standalone, or bundles with your remote helpdesk.
- Pre-vetted field engineers in 30+ countries
- Three SLA tiers — next-business-day, 8-hour priority, 4-hour emergency
- Book on-demand or scheduled via our AI-triaged portal
- Data center smart hands, break/fix, and network infrastructure
- Tickets accepted in 14 minutes, engineers on site in under 4 hours
Tech Talent as a Service
AI-matched IT engineers and software developers, embedded in days. Pre-vetted engineers placed directly in your team — across infrastructure, cloud, networking, security, support, and software engineering. Deployed in under a week. No recruitment fees.
- AI-matched from a 25,000+ global engineer pool — 94% match rate
- Deployed in under a week for pre-vetted roles
- Infrastructure, cloud, networking, security, support, DevOps, software engineering
- We handle payroll, contracts, HR, and replacement — no added cost
- Zero recruitment fees — monthly rate only
- 12-month contracts with monthly flexibility to scale
Your helpdesk gets smarter every month. Does your current one?
Our AI Resolution Engine handles ticket triage, surfaces proven fixes for engineers, and resolves routine issues before a human is needed. Text chat, voice, or AI video avatar — your users choose how they want support.
Every ticket resolved trains the AI. Every month, more issues are handled automatically. Your cost per ticket goes down while resolution speed goes up. That’s the flywheel.
AI Self-Service
Users resolve common issues via text, voice, or video avatar. Password resets, VPN setup, printer issues — resolved instantly, 24/7.
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AI Copilot for Engineers
Our engineers don't Google your problem. The copilot surfaces the exact fix from a proprietary resolution database. 2–5x faster resolution.
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Human Anytime
Say "I want a person" and you're connected instantly. Full context passed — nobody repeats themselves. AI helps, humans handle what matters.
White-label our AI-powered helpdesk. Offer 24/7 under your brand.
Your clients want 24/7 support. You don’t need to hire for it. Our AI-powered helpdesk and NOC run under your brand — your phone greeting, your processes, your SLAs. Your clients never see Supportwave.
We integrate with your PSA
ConnectWise, Datto, Halo, Autotask, IT Glue — we plug into your existing tools.
We run your helpdesk + NOC
24/7 AI-powered support and infrastructure monitoring under your brand. Live in 5 days.
You grow your business
Win bigger contracts. Offer 24/7 without hiring. Protect your margins. Scale without limits.
Real clients. Real numbers.
Here’s what happens when AI-powered support meets real engineers.
24/7 Dedicated Helpdesk
Helpdesk + SLA Onsite
Shared Helpdesk + Talent
The 5-Day Switch Guarantee
Your IT Helpdesk, live in 5 days — or the first month is free. We integrate with your tools, train on your environment, and go live faster than any provider in the market. No long onboarding. No months of transition. Five days.
Today we run your helpdesk.
Tomorrow, AI runs your IT.
Every ticket our team resolves today trains the AI that runs IT autonomously tomorrow. We’re building towards Autonomous AI Ops — where IT infrastructure monitors, predicts, and heals itself. Every client we sign makes the platform smarter.
Ready to upgrade your IT support?
Book a 15-minute call. We'll show you exactly how Supportwave works and scope a solution for your business.