Say yes to every client.We’ll supply the skills you need.
Global IT channel services for MSPs: dedicated onsite and remote engineers, any 24/7 shift, a white-label helpdesk inside your PSA or ITSM, data center smart hands and tech recruitment.
Use one, or blend our solutions.
- 5 daysto a live
white-label helpdesk - 3 daysto a dedicated engineer
in your team - 2–4 hrSmart Hands
UK · EU · USA · GLOBAL - 5 daysto a permanent-hire
starting - 24/7shift coverage, L1 to L3
remote & onsite
- L1 Service Desk
- L2 Support
- L3 Escalation
- Network Engineer
- Cloud Engineer
- Security Analyst
- Project Engineer
- Solutions Architect
- Data Center Technician
- Field Engineer
Four services. One global provider for the tech services industry.
Most clients blend dedicated engineers, onsite smart hands, a white-label helpdesk and recruitment into a single partnership, shaped to their environment and delivered under one contract.
Dedicated Engineers
Pre-vetted IT engineers and software developers, embedded in days. Placed directly in your team — across infrastructure, cloud, networking, security, support, and software engineering. Deployed in under a week. No recruitment fees.
- Matched from a 30,000+ global engineer pool — 94% match rate
- Deployed in under a week for pre-vetted roles
- Infrastructure, cloud, networking, security, support, DevOps, software engineering
- We handle payroll, contracts, HR, and replacement — no added cost
- Zero recruitment fees — monthly rate only
- 12-month contracts with monthly flexibility to scale
White Label Helpdesk
Support, 24/7, under your brand. Users get help via email, phone, your PSA, or on our portal — get help now, or schedule a time that works. Our L1–L3 engineers handle tickets 24/7/365, customized to your workflows and SLAs.
- Real L1–L3 engineers on shift 24/7/365
- Smart triage — instant match to the best available engineer
- On-demand or scheduled support via our portal
- PSA/RMM integrations (ConnectWise, Datto, Halo)
- Live in 5 days
Smart Hands & Onsite
Engineers on site. Anywhere. Under SLA. Book our field engineers through our portal, across 30+ countries, under guaranteed SLA. Works standalone, or bundles with your remote helpdesk.
- Pre-vetted field engineers in 30+ countries
- Three SLA tiers — next-business-day, 8-hour priority, 4-hour emergency
- Book on-demand or scheduled via our portal
- Data center smart hands, break/fix, and network infrastructure
- Tickets accepted in 14 minutes, engineers on site in under 4 hours
Tech Recruitment
Permanent technical talent for your business. Pre-vetted IT professionals sourced and matched from our 30,000+ talent pool and LinkedIn within days, so you hire faster and with more confidence across a wide range of technical roles.
- Pre-vetted IT professionals
- Faster, more confident hiring
- Access to global talent
- Wide range of technical roles
- Sourced and matched from our 30,000+ talent pool and LinkedIn within days
White-label our helpdesk. Offer 24/7 under your brand.
Your clients want 24/7 support. You don’t need to hire for it. Our helpdesk runs under your brand — your phone greeting, your processes, your SLAs. Your clients never see Supportwave.
We integrate with your PSA
ConnectWise, Datto, Halo, Autotask, IT Glue — we plug into your existing tools.
We run your helpdesk
24/7 support under your brand. Live in 5 days.
You grow your business
Win bigger contracts. Offer 24/7 without hiring. Protect your margins. Scale without limits.
What this looks like in practice
A snapshot of how clients blend our services together.
White label helpdesk + Onsite
White label helpdesk + Dedicated Engineers
24/7 Follow-the-sun-Support
The 5-Day Switch Guarantee
Your IT Helpdesk, live in 5 days — or the first month is free. We integrate with your tools, train on your environment, and go live faster than any provider in the market. No long onboarding. No months of transition. Five days.
Ready to upgrade your IT support?
Book a 15-minute call. We'll show you exactly how Supportwave works and scope a solution for your business.