July 18, 2024
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Caitlin McGregor

Custom Help Desk Solution

Supportwave rapidly replaced an underperforming Managed Service Provider (MSP) for a client by assembling a skilled team of remote engineers in just five days. The team delivered a custom help desk solution that significantly enhanced service quality, improved efficiency, and seamlessly integrated into the client's IT operations, reducing costs and improving internal capabilities.

A remote team of IT engineers collaborating to deliver a custom help desk solution. The image highlights efficient support operations, with engineers working remotely to address end-user needs, representing improved service quality and integration within the client's IT department.

From Frustration to Efficiency, Replacing an Underperforming MSP

Problem:

Our client urgently needed software developers—two onsite and two remote—with specialized skills tailored to their crypto and fintech environment. They were facing significant challenges in finding qualified candidates quickly, which was causing delays in their projects and increasing frustration.

Solution:

Supportwave delivered a highly skilled team of developers in just two days, providing the precise talent required for the client’s unique needs. This swift turnaround not only ensured immediate productivity but also offered a smooth integration with the client’s existing team, enhancing their overall development capabilities.

Client Quote:

"Supportwave has been the closest thing we could get to internal hiring, minus all the headaches and roadblocks. Within just two days, they provided us with developers who had specialized skills tailored to our crypto and fintech environment. The entire process was the smoothest we’ve experienced by far. The developers exceeded our expectations in performance and saved us significant time and money. We avoided the usual headaches of dealing with recruiters, and there were no additional fees. Supportwave is a true extension of our software development team, enabling us to operate efficiently. We couldn’t be more satisfied with the outcome."

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