July 18, 2024
|
Caitlin McGregor

Custom Help Desk Solution

Supportwave rapidly replaced an underperforming Managed Service Provider (MSP) for a client by assembling a skilled team of remote engineers in just five days. The team delivered a custom help desk solution that significantly enhanced service quality, improved efficiency, and seamlessly integrated into the client's IT operations, reducing costs and improving internal capabilities.

A remote team of IT engineers collaborating to deliver a custom help desk solution. The image highlights efficient support operations, with engineers working remotely to address end-user needs, representing improved service quality and integration within the client's IT department.

From Frustration to Efficiency, Replacing an Underperforming MSP

Problem:

Our client urgently needed software developers—two onsite and two remote—with specialized skills tailored to their crypto and fintech environment. They were facing significant challenges in finding qualified candidates quickly, which was causing delays in their projects and increasing frustration.

Solution:

Supportwave delivered a highly skilled team of developers in just two days, providing the precise talent required for the client’s unique needs. This swift turnaround not only ensured immediate productivity but also offered a smooth integration with the client’s existing team, enhancing their overall development capabilities.

Client Quote:

"Supportwave has been the closest thing we could get to internal hiring, minus all the headaches and roadblocks. Within just two days, they provided us with developers who had specialized skills tailored to our crypto and fintech environment. The entire process was the smoothest we’ve experienced by far. The developers exceeded our expectations in performance and saved us significant time and money. We avoided the usual headaches of dealing with recruiters, and there were no additional fees. Supportwave is a true extension of our software development team, enabling us to operate efficiently. We couldn’t be more satisfied with the outcome."

Posts

Recommended for you

January 18, 2024
Efficient Developer Team Scaling
Supportwave helped a company scale their development teams efficiently by providing full-time embedded developers from the UK, US, and South Africa, delivering higher quality project delivery.
Learn Morelearn more
February 22, 2024
Around-the-Clock Support
Discover how implementing a 24/7 helpdesk service enabled a software company to provide continuous platform support to their customers, improving client satisfaction and service.
Learn Morelearn more
March 21, 2024
Full-Time Embedded IT Engineers
Discover how Supportwave enabled a seamless scaling of a Senior IT team post-merger, providing full-time outsourced engineers to manage infrastructure and support users effectively.
Learn Morelearn more
Phone
Call us if you have any other questions or queries.
Email
Send us an email and we will get back to you as soon as possible.
Book a Meeting
20-min demo with our team who will guide you through our platform.