Manage support tickets, projects, SLAs and communicate directly with our tech support engineers at speed all through one portal.

On-Demand, Global Remote Support and On-site Smart Hands 24/7

Simply request support for your business or users through an intuitive online portal and get connected to your curated team of support engineers. Simple, Fast, Efficent.

Book tech support hourly, on-demand, for projects or routine maintenance of your IT systems.

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 If you are struggling to find reliable, cost-effective support locally or globally, you can leverage our 7,000+ locations to deliver excellent onsite support to your business or customers 

Lets have a discovery call to understand your requirements and we will select field engineers or remote support techs and allocate them to you.

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Your IT team or users can then book support as and when needed through the portal, either instantly or scheduled

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Get on-site SLA response in under 15 minutes, globally customised to your requirements

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Quote

"Supportwave have been a great IT service provider for us by supplying us with high quality IT Specialists for our on-site requirements. As a multinational corporation with a global presence, it is important for us to have a reliable partner to service multiple locations."

— Director of Operations
Tailored IT Support

Comprehensive IT Solutions Tailored to Your Business

Tailored Solutions for Each Location

Our onsite support teams understand how important communication and responsiveness is to your business or your customers. We identify what reponse time and skills are required in each location and tailor the support accordingly to ensure that we deliver support successfully, every time.

Seamless Cross Team Collaboration

Our on-site support team facilitates smooth coordination between different branches, ensuring effective information sharing, streamlined workflows, and enhanced productivity. We bridge the gap between your locations, fostering cohesive IT operations across your entire business.

24/7 Custom IT Helpdesk

We understand the importance of providing exceptional support to your users or clients. With our custom 24/7 dedicated help desk offering, you can ensure uninterrupted service, enhanced customer satisfaction, and improved client retention.

Get a tailor-made solution, built to your exact requirements, including IT support agents, telephony, software, reporting and recording delivered in 10 days.

Tailored IT Support

Comprehensive IT Solutions Tailored to Your Business

Tailored Solutions for Each Location

Our onsite support teams understand how important communication and responsiveness is to your business or your customers. We identify what reponse time and skills are required in each location and tailor the support accordingly to ensure that we deliver support successfully, every time.

Seamless Cross Team Collaboration

Our on-site support team facilitates smooth coordination between different branches, ensuring effective information sharing, streamlined workflows, and enhanced productivity. We bridge the gap between your locations, fostering cohesive IT operations across your entire business.

24/7 Custom IT Helpdesk

We understand the importance of providing exceptional support to your users or clients. With our custom 24/7 dedicated help desk offering, you can ensure uninterrupted service, enhanced customer satisfaction, and improved client retention.

Get a tailor-made solution, built to your exact requirements, including IT support agents, telephony, software, reporting and recording delivered in 10 days.

Benefits

Optimised Support for IT Operations

Technical
Integration

We integrate with your voice platform to enable escalations, routing and hot transfers. We also provide API end points to integrate with your systems where required.

Language & Cultural Fit

You can choose between onshore, nearshore, or offshore IT Support specialists starting with as little as 3 agents.

Time Zone
Alignment

Local resources operate in the same time zone as your business and customers, facilitating real-time support and minimizing response times.

Benefits

3 Major Benefits of Your Custom HelpDesk

Turn-key, customised
solutions

Local and global time
zones

Delivered within
2 weeks

Response SLA

Time Based SLA Response 1-4 Hours

Providing skilled IT Engineers managed through our intuitive platform, to attend to any on-site SLA requirements. Get the best in-class response and resolution times with our local engineers across the globe.

Find Out More
FAQs

Got Questions? We've Got Answers!

1.  How do I proceed with a Support service request?
2.  What is the average response time for support requests?
3.  Where are your support techs situated for the helpdesk solution?
4.  Do you offer guaranteed resolution times?
5.  Do you offer on-site support, or is it all remote?