This edition’s Smart Strategy is Supportwave, an IT Freelancer Network that quickly scaled to a 5,000+ technician network and consistently delivers over 3,000 IT support skills in under 30 seconds with an average 4.6 score on trust pilot. We’re highlighting Supportwave because they cover 4 important trends; (1) verticalization, specifically serving the niche skill sets within IT, (2) scalability, specifically the ability to scale support globally, (3) global-local coverage, specifically the ability to provide local expertise, and (4) being enterprise ready.
