Quick Deployment of Skills to Remote Locations

Problem:

The client needed to reach multiple on-site locations where they couldn't access engineers for software and hardware upgrades on-site, as their internal resources were severely strained and unable to meet the demand or locations required.

Solution:

Supportwave deployed dedicated teams of on-site engineers across 37 locations, ensuring seamless support and timely delivery to meet project SLAs all via our intuitive platform. This strategic deployment allowed the client to manage their resource constraints effectively and complete the upgrades without any delays.

Client Quote:

“The engineers we dealt with were great and managed to complete a lot of work in the time available at each site. From my perspective, I commend your engineers for their work—probably the best we've engaged with. Their efficiency and professionalism significantly contributed to the project's success.”

This case study highlights how Supportwave's deployment of on-site engineers can enhance support capabilities and ensure successful project completion, even under resource constraints.